Urgent Appointments
To make an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 01253 204141 option 1
- visit the surgery and speak to the receptionist, Monday to Friday from 8am to 6.30pm.
Routine Appointments
To request a routine appointment:
- phone us on 01253 204141 option 1
- visit the surgery and speak to the receptionist, Monday to Friday from 8am to 6.30pm.
Your Appointment
When you get in touch, we’ll ask what you need help with.
Our reception team may need to ask you medical details in order to work effectively and at all times are working under instructions of the doctors.
All information given to them is treated in confidence and they are bound by the same codes of conduct as the doctors and nurses.
The more information you are able to give them the better they will be able to assist you.
Cancelling or changing an appointment
to cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Phone us on 01253 204141 option 1, Monday to Friday from 8am to 6.30pm
- Reply CANCEL to your appointment reminder text message
Evening and weekend appointments
Extended Access
We are committed to improving access wherever possible.
This includes making appointments available at times that are convenient to patients.
Evening and Weekend appointments are available for Routine pre-booked services.
If you:
- find it difficult to attend an appointment during the working day;
- are a busy parent with small children;
- or rely on working carers to take you to appointments;
then this service is here to support you.
An appointment must have been booked in advance of visiting the service. Please be aware this is NOT a Walk-In service.
Appointments are available Monday to Friday 6.30pm to 8.00pm and Saturday 9.00am to 5.00pm
When your GP practice is open
To book an appointment, contact your GP practice.
When we are Closed
Out of Hours
If it is not a medical emergency but you need medical help fast, please call NHS 111. Calls are free including mobiles 24 hours a day.
This is a new number that has been introduced to help make it easier for you to access local health services.
You should use the NHS 111 service if:
- you need medical help fast, but it is not a 999 emergency
- you think you need to go to A&E or Emergency Department or another NHS urgent care service
- you don’t know who to call for medical help
- you require health information or reassurance of what to do next
Why Should you use it
- NHS is a fast and easy way to get the right help wherever you are and whatever time
- it can help to free up 999 and local A&E emergency departments
How does it work
- It will get you through to a team of highly trained advisors who are supported by experienced nurses.
- They will assess your symptoms, give you health care advice if you need it or book you an appointment.
Telephone Recording
Telephone conversations are recorded to help ensure quality. Recordings may be used for training and monitoring. However, this will not compromise patient confidentiality.
Home Visits
Home visits are available, and where possible should be requested before 10:30am. However unnecessary visits are made which reduce the time available to see patients at the surgery.
A home visit by a GP is appropriate where a patient is either terminally ill or bed bound – when travel by car could cause a deterioration in the medical condition or unacceptable discomfort.
A visit may be made (but more usually an emergency ambulance is sent) when there is myocardial infarction (heart attack), severe shortness of breath or severe haemorrhage (bleeding).
Situations where home visits are not deemed necessary:
- Symptoms of fever, cold, cough, sore throat, flu, back pain, earache, headache, diarrhoea/vomiting and most cases of abdominal pain. These patients are well enough to be brought to the surgery by car.
- Children with a temperature are not at further risk from going outdoors. They may not be well enough to walk or travel by bus but car transport would be acceptable.
- Common problems in the elderly such as poor mobility, joint pain and generally feeling ill would also be best treated at the surgery where we have more resources. The exception to this is if the patient is bed bound.
- The doctor should not be expected to spend time on a visit due to transport difficulties. Please ask for help of friends or neighbours or consider the use of a taxi service.
The NHS App
